The NPL Training page offers all the information you will need before starting our courses (including: course content, format, assessment, audience, etc.).
To access your course, you will need to create your account within our e-learning system. To do this, follow these steps:
If you do not receive an e-mail a few minutes after registering, please check your e-mail’s spam/junk folder. If you still have not received your confirmation email, contact us to have the confirmation email resent to you.
No — the initial registration process for the NPL e-learning system is only required the first time you access our online learning system. Once registered, you can immediately enrol on different courses.
Yes — once you are registered in the NPL e-learning system, you can enrol in multiple courses.
To automatically retrieve your login details, simply follow these steps:
Note: This process will reset your password.
If you can watch videos on YouTube or other major video sites, you should have the minimum requirements to run our courses.
The minimum system requirements to access NPL e-learning are as follows:
We aim to support all major operating systems.
The minimum Internet connection speed required is 500+ Kbps of
download speed. However, we recommend 2+ Mbps of download speed
for a fluid HD video experience (some devices may not fully
support this format).
Our courses are best viewed on the following browsers:
Please read the answers to questions No. 2 (registration), 6 (retrieval of login details) and 7 (system requirements). If the problem persists, please contact us and describe your problem by mentioning any relevant details.
Yes — if you can watch videos on YouTube or any other major video site with your device, you should have the minimum system requirements to run our courses. To know more about this topic, please see question No. 7 (system requirements).
If you have a problem (either technical or non-technical), please use these FAQs to look for an answer. If your problem is not listed, please contact us and describe your problem.
Our courses are accessible through the NPL Training page which uses the automated PayPal payment service. PayPal is a secure global e-commerce service allowing payments to be made online. This automated service will allow you to purchase individual licences from within our learning system, automatically enrolling you on the selected course. To enquire about other payment methods, or multiple licences, please contact us.
We accept payments in multiple currencies. Although the prices shown on the NPL Training page are in British Pound Sterling, you will be informed of the course fee in your desired currency before proceeding with the payment.
The prices referenced within the NPL Training page /system indicate the full price per licence (exclusive of VAT and /or any other applicable charges). There are no hidden fees or automatic renewals. After the licence’s expiry date, you will no longer be able to access the course.
When paying for a course, you are purchasing a single licence, valid for the period defined on the NPL Training page (e.g. 60 days). This means that you will be automatically enrolled and able to access this course’s content for that period (licence’s time-frame).
Note: Your payment will automatically activate the licence and set the starting date for the course you have selected.
Each licence (valid for a period as defined on the NPL Training page) usually covers:
Note: After the licence’s expiry date, you will no longer be able to access the course (to which the licence applies), nor its content.
Yes — please contact us and state the reasons preventing you from accessing the course. We will then check if you are eligible for a licence extension.
No — in order for NPL to manage learner volumes, we encourage you to complete the course and download your certificate within the valid licence’s time-frame (e.g. 30 days).
Creating a volume licensing request is easy. Please contact us and let us know about your requirements. We will do our best to reply within one business day.
Yes — please contact us and let us know your requirements. We will do our best to reply within one business day
Yes — we accept purchase orders for a minimum of four licences per request.
No — you only have to register once. If your licence has expired and you have not accessed the course, please contact us and state the reasons preventing you from accessing it. We will then check if you are eligible for a licence extension.
Cancellation requests should be notified in writing. You will be eligible for a refund if you have not accessed the content, and if the licence you are cancelling is still valid. If this is the case, you will be entitled to a full refund (less a 12 % administration fee). Please read carefully our NPL e-learning Terms and Conditions, contact us and let us know about your request.
Once you have created your account and paid for a course, you have been automatically enrolled and can start your course immediately. Additionally, and if within the period as defined on the NPL Training page (e.g. 30 days), a course can be accessed at any time.
Note: Your payment will automatically activate the licence and set its starting date.
The course will be accessible for a period as defined on the NPL Training page (e.g. 30 days), starting from the course enrolment / payment date.
In our e-learning courses, assessments are completed online. Assessments usually take place after each module, or as a final assessment at the end of the course. In cases where end-of-module assessments are used, each one of these sets of questions will grade your knowledge and understanding regarding a particular module.
For example, if a course has four formal sets of questions, the final grade will be an average of each of the grades attained:
No — the time taken to finish a course won’t be considered for grading purposes.
Some courses provide self-assessment questions to allow you to test your knowledge and understanding of a particular module. If you are unable to answer any of the questions, you are able to revisit the content and try to answer them again.
The self-assessment questions enable you to test your knowledge and understanding regarding a particular module. You are able to revisit these questions multiple times until you get them right. The formal assessment questions enable us to grade your knowledge and understanding regarding a particular module. You can only attempt each formal assessment once.
Note: Only learners achieving a final overall grade of 50 % (or greater) will be awarded with an NPL certificate of completion.
No — the self-assessment questions enable you to test your knowledge and understanding regarding a particular module, and therefore no grade is given. For self-assessments, you are able to revisit these types of questions multiple times.
No — each set of formal assessment questions is only assessable once. This will grade your level of knowledge on a particular module. Learners achieving a final overall grade of 50 % (or over) will be awarded with an NPL certificate of completion.
Yes — for our certified courses, you will receive a completion certificate if you successfully complete your course with the final overall grade of 50 % (or greater). Once you have completed a course, you will be able to print your NPL Certificate.
For our certified courses, you will need a final overall grade of 50% (or greater) to achieve an NPL certificate.
No — NPL certificates are included in the price of the certified courses. Nevertheless, you will be responsible for printing your completion certificate within a valid licence’s time-frame (e.g. 60 days).
Did you complete your course with the final overall grade of 50% (or greater)? If so, please contact us. Let us know about your request and don’t forget to indicate the e-mail used to register your account.
This depends on your company’s policy. If requested, we can provide special access details allowing companies to monitor an employee’s progress. This functionality can be used as a constructive tool to help you overcome problems and engage in meaningful learning.
The National Physical Laboratory (NPL) is the UK’s National Measurement Institute and is a world-leading centre of excellence in developing and applying the most accurate measurement standards, science and technology, and has a track record of delivering on-site measurement training with real business impact. NPL is passionate about disseminating knowledge and increasing global measurement skills and competence.